1General information and controller

We are delighted that you are visiting our website and showing interest in our company. The protection of your personal data is a matter of great importance to us. Personal data means any information relating to an identified or identifiable natural person, concerning personal or factual circumstances. This includes information such as your full name, address, telephone number and date of birth. As this data enjoys special protection, we only collect it to the extent that is technically necessary.

Below we set out which information we record during your visit to our website and how it is used. We collect, process and store your personal data exclusively for the purpose of handling enquiries and, where applicable, for the performance of orders and contracts. Only where you have given separate prior consent will your data also be used for further purposes specified in detail in that consent, e.g. to send you information about offers by newsletter. We process your personal data in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”) and the applicable national data protection legislation.

2Anonymous use of the website

You may in principle visit our website without providing any personal data. Pseudonymised usage data is not merged with the data of the holder of the pseudonym. No pseudonymous usage profiles are created.

3Special functions of the website

Our site offers you various functions where personal data is collected, processed and stored by us. Below we explain what happens to this data.

Review function. The data entered in the review form is used exclusively for the submission of reviews. The entries are embedded on our website and in principle remain available as retrievable content for an indefinite period. Upon your personal request, you may have your entries deleted at any time. The personal data collected for the purpose of processing an entry or its deletion is deleted immediately, unless statutory retention periods apply.

Call-back service. The data collected via our form will only be used by us to process call-back requests. Once the request has been processed, the data collected will be deleted immediately, unless statutory retention periods apply.

Guestbook. The data collected via our guestbook function will only be used by us to process entries. The guestbook entries are embedded on our website and in principle remain available as retrievable content for an indefinite period. Upon your personal request, you may have your entries deleted at any time.

Comments. The data collected via our comment function will only be used by us to process comments. The comments are embedded on our website and in principle remain available as retrievable content for an indefinite period. Upon your personal request, you may have your comments deleted at any time.

Contact forms. The data collected via our contact forms will only be used by us to process enquiries. Once the enquiries have been processed, the data collected will be deleted immediately, unless statutory retention periods apply.

Login area. Our website offers you the option of using a separate login area. If you have forgotten your password or username, you can have this data re-sent to you after first entering your e-mail address. The usage data arising in connection with the use of the login area is collected, stored and processed by us solely for the purposes of preventing misuse, remedying faults and maintaining functionality. The data will not be used for any other purpose, nor will it be disclosed to third parties.

4Payment service providers

PayPal, direct debit via PayPal, credit card via PayPal, PayPal invoice. If you have selected one of these payment methods, we will pass on the personal customer data collected in the course of your order to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, for the purpose of processing the payment.

Where you select “credit card via PayPal”, “direct debit via PayPal” or “PayPal invoice”, PayPal carries out a credit check. This involves the use of mathematical and statistical methods to calculate a rating regarding the probability of a payment default (scoring value). PayPal bases its decision as to whether to provide the respective payment methods on the calculated scoring value. Please also refer to PayPal’s privacy policy.

Klarna. Please note that for orders processed via Klarna, your data will be handled in accordance with Klarna’s privacy policy.

5Disclosure of data and purpose limitation

We only disclose personal data to third parties where this is necessary for us to perform our contractual obligations, in particular for the performance of a contract that has been concluded. Personal data is not disclosed to third parties for any purposes other than the performance of contracts and the processing of payments as described above.

Where you provide us with personal data on the basis of explicit consent, this data will only be used for the purpose underlying that consent and to which you have agreed in advance. We will only store your personal data for as long as is necessary for the intended purpose of the data collection or as required by law. You may withdraw your consent at any time.

Your legitimate interests are taken into account in accordance with the statutory provisions. You may request information from the controller about the data stored concerning you.

6Statistical evaluation of visits

When this website or individual files are accessed, we collect, process and store the following data: IP address, the website from which the file was retrieved, the name of the file, the date and time of retrieval, the volume of data transferred and a message as to whether the retrieval was successful (so-called web log). We use this access data exclusively in non-personalised form for the continuous improvement of our online offering and for statistical purposes.

Google Analytics. This website uses Google Analytics, a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses various techniques, including cookies stored on your computer, which enable an analysis of the use of this website. The information obtained is transmitted to servers operated by Google, which may be located in countries outside the European Union.

By activating IP anonymisation within the tracking code of this website, your IP address is anonymised by Google before transmission. On behalf of the operator of this website, Google will use this information to evaluate your visit, to compile reports on website activity and to provide further services associated with the use of the website. The transmitted IP address will not be merged with other data held by Google.

7External content and processing outside the EU

Our website uses active JavaScript content from external providers. When you access our website, these external providers may receive personal information about your visit. This may involve the processing of data outside the EU. You can prevent this by installing a JavaScript blocker or by deactivating JavaScript in your browser, though this may result in limited functionality. In particular, we use the following services:

Adobe Typekit. We use a font from Adobe Typekit by Adobe Systems Incorporated, 345 Park Ave, San Jose, CA 95110, USA. In the course of providing the font, cookies may be used and data may be transmitted to Adobe. Further information: adobe.com/privacy/typekit.html.

ad4mat. JavaScript code from ad4mat / advanced STORE GmbH, Seydelstraße 18, 10117 Berlin, is loaded on our site. Your browser may thereby transmit personal data to ad4mat. We are not aware of which data ad4mat links to the data received or for which purposes it is used. Further information: ad4mat.com.

Facebook. Plugins from Facebook Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, or Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland, are loaded on our pages. Your browser thereby transmits personal data to Facebook without any separate request being made. If you are logged in, the data can be directly matched to your Facebook profile. Further information: facebook.com/about/privacy.

Google +. We use the Google +1 button of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Your browser may thereby transmit personal data to Google. If you are logged in, the data can be directly matched to your Google profile.

jquery.com. Our website uses JavaScript code from the website jquery.com. Your browser may thereby transmit personal data. We are not aware of which data is linked to this and for which purposes it is used.

nr-data.net / ticketscript.com. JavaScript code from STM Holding Group Ltd, 8 Baden Place, Crosby Row, London SE1 1YW, England, is loaded on our site. Your browser may thereby transmit personal data. Further information: company.ticketscript.com.

Redvertisment / Redintelligence.net / The Reach Group. Our website uses a service provided by The Reach Group GmbH, Leipziger Straße 126, 10117 Berlin. In doing so, cookies are used, among other things, which enable an analysis of the use of the website. In the course of use, data such as the IP address and the activities of users may be transmitted to a server of The Reach Group GmbH and stored there. Further information: reachgroup.com/de/datenschutz.

Twitter. Our website uses plugins from the twitter.com service of Twitter, Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. When you access a page containing Twitter plugins, your browser establishes a direct connection with Twitter’s servers, whereby personal data may be transmitted. Data is also transmitted after you log out of Twitter; logging out only prevents the data from being matched to an account. Further information: twitter.com/privacy.

8Use of cookies

We use cookies on various pages to make our website attractive and to enable the use of certain functions. Cookies are small text files that your browser can store on your computer.

You can configure your browser so that you are informed whenever cookies are set, can decide on a case-by-case basis whether to accept them, or can generally accept or exclude cookies. Cookies may be used for different purposes, e.g. to recognise that your computer has already established a connection to a web offering (persistent cookies), or to store recently viewed offers (session cookies). We use cookies to provide you with an enhanced user experience.

9Data security and communication by e-mail

Your personal data is protected during collection, storage and processing by technical and organisational measures to ensure that it is not accessible to third parties. Where communication takes place by e-mail, we cannot guarantee complete data security; we therefore recommend that you use postal mail for information that requires a high degree of confidentiality.

10Your rights and contact

You have the right to obtain free information about the data stored concerning you and, where applicable, the right to rectification, blocking or erasure of that data. Your data will be erased unless statutory provisions prevent this. You may withdraw at any time any consent you have given us to use your personal data.

Requests for information, erasure or rectification of your data — and of course any suggestions — may be sent at any time to the following address: